Business IT Support Services

Get an IT Support Services provider to deliver some or all of the IT features required by a company. 

Does your Small to Medium sized Business need Business IT Services or a Reliable Business IT Support Partner?

Race Computer Services (RCS) is your collaborative partner in strategic information technology and IT Support Services

Have you already made the mistake of sending in a single computer guy to take on the role that was rightfully meant for the responsibility of a computer support company?

It can be hard to find a reliable IT Guy.

Well, that might be part of the story. In certain cases, cost-related business concerns might force business owners or managers to think that they need to find the cheapest Tech Support Person or IT consultant they can possibly find. In many cases, after finding a low-priced IT consultant, the business realizes that the service level is inadequate, or the service provider is unreliable. 

Perhaps they are reliable at first. When you use them for a larger number of service hours- they keep availability, but once you run out of support hours or projects for this Tech Support Contractor, they may become less than responsive. These Technology-Freelancers need to adapt to businesses that supply them with as many hours as possible. If you originally intended on this person being reliable when you need them, that isn’t always the case.

Replacing an IT Person with an IT Support Company can Resolve that common issue:

A nice resolution to this common problem is moving from an IT Contractor or Tech Freelancer to a Tech Support Business. In many cases, you will find that a Reliable IT Support Company (the type of IT Support you need)for your organization doesn’t cost much more than an IT Freelancer Technician. This can be offered as part of an IT Consulting service or a full-service, completely Managed IT service and support program. Either of these services is designed to remove the frustration of business technology and allow you to focus on running your business, while we focus on your technology.

Race Computer Services- We Put Technology To Work For Your Organization.

With our Managed IT Services, Race Computer Services (RCS) proactively manages your IT function, so technology works for you to support your success. We make sure you can concentrate on what you do good, running your organization. RCS takes all the responsibility for your network, making sure it is working 24/7/365 days a year, relieving you of the headaches of system downtime. To back up what we say, we guarantee 99.5% uptime performance for our hosted network infrastructure.

A Local Resource Responsive to Your Needs

To offer local resources, Race Computer Services Employs Professionals in a variety of different . Our team provides support to small and medium-sized businesses, educational institutions, and non-profit organizations throughout your area as well as many other metropolitan areas nationally. RCS will manage or co-manage your IT function, integrating computer networks, infrastructure, data, and security systems to help you operate your organization as efficiently as possible.

We, Will, help you in the following areas:

• Improve office productivity
• Ensure network security practices
• Increase uptime performance
• Deploy business continuity strategies
• Make prudent IT investments
• Leverage the cloud
• Compliance concerns

Managed Services Versus Local Computer Guy or Tech Freelancers:

A business in a Managed Services Program won’t need to fix something when it breaks. This is because the managed solution addresses a remedy to the problem through prevention rather than cure. A “break” is prevented, so it doesn’t (in many cases). When something does break, a Managed Service Provider is able to respond quickly, because they have a dedicated staff. Managed Data Backup Services Providers offer a higher level of control and accountability than standard break-fix tech support service providers. We proactively manage the different processes of your IT department. Some of These tasks might vary from one business to another.

Local Service Contractor arrangements usually fail for the following:

• The number of hours is too high or too low.
• Scheduling and lack of reliability aspects.
• The goals of the service provider and the client are conflicting in nature (the service provider needs more hours; the client wants to continuously reduce hours).
• Businesses are relying on non-technical staff to manage an outside IT Contractor- these types of relationships fail for a variety of reasons.

Managed Services Agreements don’t usually fail for the same reasons:

• The service hours are not billed separately (no pesky hourly fees).
•  Scheduling with an MSP is solid- because they have a staff.
•  The Goal of the MSP and the Goals of the Client are aligned. The MSP gets paid for running the system properly, and if it breaks down- the service is a responsibility of the MSP- no extra charge.
•  Cyber Security concerns are integrated into the solution.

The Most Common question: Will Managed Services Save Your Company money?

This is a tricky question. The real answer is- it depends. In some cases, a Managed Services Agreement can save you money- but it depends on how you evaluate the cost in relation to the value of the service. I would compare Managed Services to certified pre-owned cars and cheap support options to a cheap beater car. The certified pre-owned car does come with a premium price, but it is also more reliable and it's a more effective long-term solution.

In the cases where IT problems turn into business problems, you may end up in a position of throwing good money after bad. If this is the case, it's easy to conclude that managed services will likely equate to a cost-savings. Managed Services is designed to prevent issues from happening before they become issues.

Our overall verdict on this: Managed Services MIGHT save you money, but not in all cases. Furthermore, Managed IT Services are not actually designed to save you money- as a primary outcome. We offer managed IT services primarily to run your IT Processes effectively, with the right people in place, and the right processes, procedures, and security measures in place- all done at a reasonable price point. Done in a way where we act as an extended team and prevent issues before they come up, and mitigate security risks before they become real-life cyber-attacks.

 Is Race Computer Services LLC the Professional Business IT Support Service provider to help you with your Small Business IT Support needs?

With So many IT Support Service Providers out there- it’s hard to honestly say that we are "The Professional IT Support Company." However, we strive to be a very competitive service provider. Additionally, we maintain a value-driven approach for all the services we offer. 

Race Computer Services is a Trustworthy, Nationally Recognized IT Support Service Provider with a local presence. Our technical services follow industry guidelines and meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition when all aspects are considered.

Our platform-style approach to service delivery is unique. The key to our success is the strategic interaction between our internal team and our on-site support agents as well as our extended service distribution network. Our internal core team of technology experts manages our client’s equipment- responding to alerts from our monitoring systems, in order to keep things up and running securely. When needed, we can dispatch resources to respond to alerts, or for new clients with fresh projects.

If you Feel like you’re ready to take the next step, there is no obligation:

Contact Race today for your no-obligation assessment of your technology needs. Feel free to reach out using the method of communication you prefer. Fill out the contact form on the right, submit your information- or call the number on the top. We will be happy to discuss your needs and determine whether we can assist. We will review your information and get back to you with pricing in a timely format.