Help Desk Support Service

We are dedicated to providing you with a Help Desk Support Service through our professionals.

Are you looking for a Reliable go-to IT partner organization to provide Help Desk Services?
Evaluate Race Computer services as a Trusted Help Desk service for dependable, American-based service needs.

Sick of the language barrier? Enjoy an American-based help desk service provider.

Help Desk and Service Desk Support Services:

Race Computer Services offers Help Desk support to our IT Support clients, mostly as part of our Managed IT Services Agreements. Some agreements include (but are not limited to) a 12/7 Help Desk and support services (within business hours) for our client's businesses, agencies, or non-profit organizations throughout the country. Unlike other Managed Service Providers, our Help Desk support can be offered as a stand-alone service, or as an add-on. You can use our Help Desk as part of a fully-managed service offering, but you don’t NEED to.

Efficient Service Request Management:

Our technical support agents use a ticketing system or service desk software to effectively document IT service-related information. This can be very useful for tracking service requests, as well as information related to the services we perform for each event. Our Help Desk services adapt to a variety of client needs, but level 1 technical support is the most common.

Who do you Call When Your IT Guy Needs Backup Support?

Race Computer Services is there to lend a helping hand to any fellow IT guy who may need assistance from time to time. Our Help Desk support services can be integrated into a fully-managed service or a co-managed service. It is offered as a stand-alone service for businesses in need of a helping hand for overflow work. All our services are specific to a supporting service agreement to retain our services on an as-needed or monthly basis.

A few common questions:

Do you use overseas workers to answer the phone?
The answer is no, not really. As a Cyber Security-focused service organization, many of our clients operate under strict compliance regulations and require that our agents be based solely. If you’re looking for an off-shore service, we may be able to refer you to another service in our network. We work with other agents who provide work from other countries. Contact us and give us a try.
Is the Race Computer Services Help Desk operational 24x7?
Not quite 24 hours per day. While most of our clients don’t require Help Desk support that would justify an employee sitting behind a desk overnight, we do have technicians available on the East as well as the West Coast. This enables a wide range of coverage hours, at 7 days per week. If your business needs specific assistance after hours, we will work out something to cover the difference. 

Race Computer Services is Different:

Our platform-style approach to service delivery is unique because of the strategic interaction between our internal team and our service distribution network. This creates a rapid service delivery output needed to meet growing expectations and expand our business.
We're more reasonably priced than many larger helpdesk companies. We don't offer a one-solution fits-all type of service, and we won't shove services down your throat that you don't need. This effective combination in turn impacts our client's bottom line and creates a high level of customer satisfaction. Subsequently, our business has developed scalability.
Enjoy the effectiveness of all worlds:

• Reasonable pricing like from independent consultant
• expertise and a high level of service you would get from a larger scale IT Consulting organization. 
• All of this while maintaining an effective degree of responsiveness for a white-glove style interaction.

Our business model enables us to be very cost-effective like the smaller service provider, but also highly responsive and flexible. This equates to client satisfaction.

Is Race Computer Services the Professional Help Desk support service provider to help your business with your Help Desk outsourcing requirements?

With so many outsourcing services and providers out there, it’s hard to claim that we are “The Professional Help Desk Support Company." However, we strive to be very competitive and always maintain a value-driven approach to all services offered. And our Virtual Chief Information Officer-VCIO Services is fully configured to deliver.
Additionally, we are a Trustworthy, Nationally-Recognized IT Service and Cybersecurity Service Provider. Our technical services follow industry guidelines and meet mandated compliance regulations (as needed). We strive to provide top-tier service by offering a unique total value proposition with all aspects considered.

Do you have questions on leveraging Help Desk solutions for your business?

Reach out to Race Computer Services today for a no-obligation review of your business needs. Simply use the method of contact that suits you: form or phone call. A Race Team member will discuss your service request so we can identify a preliminary price point and project structure for your specific business needs.